Our mission is to achieve the highest possible level of customer satisfaction by providing innovative technical solutions and product designs and by striving to achieve perfection in product quality, delivery and service. At Mustang, our customers are our highest priority – We do everything in our power to satisfy our customers. Our entire organization understands that the customer comes first and nothing else is more important. Our goal is to help our customers gain market share and competitive advantage by supplying world-class products, cutting-edge technology and superior services through our dedication to the following guiding principles:
- Hiring only highly qualified people and developing core competencies.
- Using enhanced technology and systematically improved equipment to achieve technological expertise.
- Making sound business decisions based on facts. Listening carefully to our customers to understand their needs.
- Utilizing superior quality operating systems in all areas of our business.
- Continuously improving by pursuing constructive change and the ability to adapt.
- Supplying our customers with superior products, testing capabilities and integrated services.
- Providing custom-designed solutions to our customers, and responding rapidly and effectively to their unique problems.
- Helping our customers achieve their goals faster and more efficiently than our competitors.
Mustang takes pride in being an organization that values and respects people above everything else. We value the people that make up our strong team of employees, the people that make up our loyal customer base and the people who we consider to be our friends – our partners and suppliers. Without these people, Mustang would not be possible. As individuals:
- We strive to achieve personal excellence, work as a team, communicate openly, honestly and with integrity and ensure our products are of excellent quality.
- We are dedicated to the concept of continuous improvement in all that we do.
- We hold ourselves, and those around us, to standards of ethical and moral performance that demand our best efforts.
- We strive to speak and behave with dignity, treat all people with respect, foster a safe and clean workplace and be innovative and technological leaders.
- We welcome disagreement in the effort to find the best answers.
- We understand that we represent corporate values. It is our dedication, imagination and perseverance that determine growth. We will aim high in both expectations and performance.
- We will respond resourcefully to customer requests and society’s fast-changing needs.
As responsible corporate citizens:
- We obey all laws and regulations, and frequently do more than what is legally required with regard to protecting the environment and the health and safety of our fellow employees and neighbors.
- We strive to eliminate injuries, reduce waste and emissions, and to promote resource conservation at every stage of the life cycle of our products. We report our progress and are responsive to the public.
- We do this by consistently complying with all state, provincial and federal legislation, and by following our Mustang Environmental Policy.